topic Mathcad 14 License Server Error in Mathcad Installation

Mathcad 14 License Server Error

pteakle — Tue, 03 Oct 2023 05:35:06 GMT

I am installing Mathcad 14 from my installation DVD on a new PC. All went well except towards the end a window says, "The wizard is now contacting the PTC licensing server to obtain your license automatically. This may take a few moments." Then another window pops up saying, "The remote server returned an error: (403) Forbidden." What do I do now?

Re: Mathcad 14 License Server Error

LucMeekes — Tue, 03 Oct 2023 14:42:47 GMT

You contact PTC support and ask if they can help you. PTC no longer sells Mathcad (1....15) or Prime (1....6) and support, if at all, is limited to customers with an indefinite license.

Success!

Luc

Re: Mathcad 14 License Server Error

pteakle — Wed, 04 Oct 2023 02:31:07 GMT

The solution was on the PTC Community page - how to transfer a Mathcad license to a new computer. All I had to do was fill out a form and the new license file was automatically emailed to me in a few minutes. I ran the licensing wizard, pointed it to the saved license file, and I'm happily up and running! The solution is here:

https://community.ptc.com/t5/Mathcad-Tips/Transferring-Mathcad-Single-User-or-Student-license-from-an/ta-p/819143#M1600